Terms and Conditions

1. General.

These are the terms and conditions on which we supply products to you, being goods. This page (together with our Privacy Policy, Cookies Policy and Terms of Website Use) tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you. Please read through these terms and conditions before placing your order. They do not affect your statutory rights.

Our Company, which is, Process Business Solutions Limited is trading as Wooden Furniture Shop.

By placing an order with Wooden Furniture Shop you place an order with Process Business Solutions Limited and it constitutes your agreement to be bound by these terms and conditions. The Process Business Solutions Limited reserves the right to change these terms and conditions from time to time without notice to you. Your contract with us will be governed by the terms and conditions in place when your order is accepted.

You will be requested to read and accept these terms and conditions every time you place an order. For this reason, we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. Before placing your order, if you have any questions relating to these terms and conditions please Contact Us.

2. Information About Us and How to Contact Us.

We are The Process Business Solutions Limited (referred to through these terms and conditions as “we” or “us”) a company registered in England and Wales and we are trading under the website name of Wooden Furniture Shop. Our company registration number is 15053775 and our registered office is at 3 Lockerley Crescent, SO16 4ET, Southampton, Hampshire. We are not a VAT registered company.

You can contact us by any of the following methods:

3. How to Place an Order.

3.1.   You can place an order via our website woodenfurnitureshop.co.uk following the prompts given or by calling us on 023 80392924 or 07311 255594.

3.2.   Once you have placed an order we will send you the order confirmation via e-mail and we may also contact you by email or by phone within 48hrs of the order placement with details of your order and further information. Please ensure you check the details on the order confirmation which you will receive from us are correct and contact us at your earliest convenience if anything is incorrect or not as expected.

3.3.   The successful placement of your order is deemed your acceptance of these terms & conditions. Our acceptance of your order will take place when we email you the order confirmation, at which point a contract will come into existence between you and us. In the unlikely event that we are unable to accept and confirm your order, we will notify you as soon as possible. Non-acceptance of an order may be as a result of one of the following:

• • the product you ordered being unavailable;
  • a product pricing or description error;
  • our inability to obtain authorization for your payment; or
  • we are unable to meet a delivery deadline you have specified.

3.4.   Once you have set up your account with us as part of the order process, you will be able to access your order details from our website.

4. Our Products.

4.1.   All our product are new and are sold as new.

4.2.   Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We endeavor to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently and as the natural wood will have always a different wood grain pattern, we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an item’s finish please call us on 023 8039 02924 or 07311 255594. You can order a products samples here.

4.3.   Any products identified as ‘End of Line’ in the product description are discontinued items of which we will not get any more stock. This means that we will be unable to source parts or exchange this product for a new equivalent in the event of a problem. This is reflected in the price of the products. This status and discount does not affect your statutory right to a refund in event of dissatisfaction. Please refer to our refunds policy in clause 8 of these terms which applies to all products sold.

4.4.   If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

4.5.   If you wish to make a change to the product you have ordered, following order but before dispatch, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

4.6.   Upholstery Care Plan. If you have purchased our Upholstery Care Plan, this is subject to separate terms and conditions which can be found here.

5. Pricing and Payment.

5.1.   All prices and charges on our website are quoted in Pounds Sterling. All product prices exclude VAT as we are a not VAT registered company and we do not add VAT to our products’ prices. All product prices exclude the delivery costs. These are calculated as part of the checkout process, based on the delivery location and the size and weight of your products.

5.2.   We take all reasonable care to ensure that the price of the products advised to you is correct. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

5.3.   For details of how we price our products please visit our Pricing Information.

5.4.   Payment for your order is made at the point of placing the order. We accept payment with most types of credit and debit card (Visa, Mastercard, Delta, Switch, Maestro and more). Alternatively, you can pay by cheque, which should be made payable to “Process Business Solutions Limited” and posted to our Head Office address at 3 Lockerley Crescent, SO16 4ET, Southampton, Hampshire, England. You can also pay by a bank transfer, please contact us for details. Orders will not be accepted and confirmed until a cheque or the bank transfer payment has cleared into our bank account. We also offer finance options on our orders – please see clause 6 of these terms for full details.

5.5.   We will advise you if your payment details cannot be authorized for any reason or if your cheque has failed to clear. We will then arrange for payment to be made by another method.

5.6.   Unless you take an advantage of our finance options, We wilk ask you to pay 100% of the value of the order + the delivery fees + the finance fees if you choose to use our finance options, all at the point of order placement. For more information please call our customer service team on 023 8039 02924 or 07311255594.

5.7.   Ready to go orders.
If you have paid in full, once all of your items have arrived in stock we will contact you to arrange delivery as per clause 4.3. described in our delivery policy.
If you are not ready to receive your ordered items for two weeks from the date we contact you for the first time to arrange the initial 3 day delivery window, such a stored order will incur a storage charge of £30 a week after 14 days.

5.8.   You own a product once it has been delivered and we have received payment in full.

6. Finance Options.

6.1.   We offer finance for customers who are over 18 years old, have an opened bank account and the qualifying credit history.

6.2.   Minimum order value qualifying for any of the below 2 finance options is £35 and maximum of £2,000.

6.3.   The types of finance offers available are:

• • Pay in 3 monthly instalments spreads the total cost of the order over 3 equal monthly instalments. Thanks to this, you pay only 1/3 of the total price on the day of order placement. This is then followed by additional 2 monthly payments, 1^st after approximately 30 days and the 2^nd after approximately 60 days from the date of the order placement.
  • Pay in 30 days postpones the payment of the order amount by 30 days.

6.4.   Finance for qualifying orders can be selected at checkout, which will take you through to the Klarna finance platform for an instant decision.

6.5.   Both above finance options are provided by Stripe/Klarna and Klarna fee of 4.99% of the order amount + 30p per transaction will be added at checkout if you chose to use one of those two finance options.

6.6.   If you chose to use one of our above finance options, you credit history will be checked at checkout and the finance will be available only providing the positive credit history check result.

6.7.   Our finance package is available online, over the phone or in our office.

6.8.   Once finance has been authorized, it is valid for 90 days for Pay in 3 monthly instalments offer or for 30 days for Pay in 30 days offer.

6.9.   You can select your preferred delivery date at the time of ordering for in stock items; however, please bear in mind this will be dependent on your finance agreement being verified and we cannot be held responsible for any resulting delay in delivery.

7. Delivery.

7.1.   Please refer to our delivery policy for all information relating to the deliveries of our products. Our Delivery Policy is an integral part of Terms and Conditions of our business with you.

7.2.   During delivery, we kindly ask that all pets are securely kept in another room. This is to ensure the safety of our delivery drivers and your pet(s).

7.3.   If the products are lost or damaged in transit, please let us know promptly by contacting our aftercare team on 023 8039 02924 or 7311 255594. In order to make sure we have all the relevant information please also email us a brief description of the issues and accompanying photos to shop@woodenfurnitureshop.co.uk.

7.4.   Products will be your responsibility from the time the courier delivers them to the address you gave us.

7.5.   Failed delivery. If a delivery fails as a result of one of the following reasons, we will contact you to arrange a redelivery. There is a separate charge for each redelivery as set out in clause 2.12 of our delivery policy.

• • If we are provided with incorrect delivery information;
  • no one (over the age of 16) is available at the delivery address to receive the delivery within the agreed delivery slot; and
  • our couriers are unable to gain safe access to the delivery address.

8. Returns and Cancellation (Your Rights to End the Contract).

8.1.   You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

• • If what you have bought is faulty or misdescribed you may have a legal right to end the contract(or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;
  • If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
  • If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions [and you will have to pay the costs of return of any goods];

8.2.   Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

a).   we have told you about an upcoming change to the product or these terms which you do not agree to;

b).   we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

c).   there is a risk that supply of the products may be significantly delayed because of events outside our control;

d).   we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 60 days; or

e).   you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clauses 7.9 and 7.10).

8.3.   Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days from the delivery date and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4.   When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

• • customized, bespoke or made to order items;
  • due to hygiene reasons, mattress toppers, mattress and bedding protectors, duvets, pillow, throws and blankets if the packaging has been opened or protective seals removed; and
  • services, once these have been co ed, even if the cancellation period is still running;
  • items have been damaged after deliver or their value has diminished due to being used in an unreasonable manner.

8.5.   How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

• • Have you bought services (for example, our assembly services)?Once we have completed the services you cannot change your mind, If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
  • Have you bought goods (for example, our furniture)?, if so you have 14 days days the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

9. Our Supporting Services

9.1.   Our Furniture Design Tool. You can design your own furniture using our tool. It is free of charge and you can save your designs in your account and send it to us for a quote whenever it is convenient for you.

9.2.   Our Furniture Presentation Service. We offer you a furniture presentation in your own place. During this presentation we can present to you:

• • purpose-designed, show cabinets with 1 drawer and 1 door representing our collections,
  • a full range of the available handles, drawer’s runners and hinges,
  • 10/20/2.2 cm pieces of stained oak, beech, birch, fir or spruce wood samples,
  • full range of available stain colours and finishes,
  • We will also answer all your questions and take an order should you wish,

Our Presentation Service’ fees are explained here.

9.3.   Our Order a sample Service. Please use our order a sample page to order samples of:

• • Full range of all available wood stain and paint samples 100 mm width, 170 mm long and 18mm thick – all collections
  • Full range of all available wood stain samples 45mm width, 90 mm long and 5 mm thick – selected collections
  • PCV stain samples 45mm width, 70 mm long and 1 mm thick – selected collections
  • Full range of all available handles, hinges – all collections.

Full range of prices is available on page Order a Sample.

9.4.   Our Delivery Access Guide. Please refer to our delivery access guide for a support how to make sure there is a sufficient and clear access route for your new furniture.

9.5.   Our Delivery Access Assessment Service. Please consider our delivery access assessment service as an option to establish if the furniture you would like to order will or will not fit through the access route. To support this we will build a purpose made wooden frame of a furniture in question and come with it to the delivery address to check if it fits and if the furniture can be order or other options have to be considered.

Our Delivery Access Assessment Service’ fees are explained here.

9.6.   Our Room of Choice Delivery Service includes carrying and positioning the delivered furniture, access permitting*, in the room of your choice including climbing up to 2 flights of stairs or up to the 1st floor. If you require a delivery higher then 2 flights of stairs or higher then 1st floor and there is no possibility to use a lift then please contact us.

10. How to End the Contract With Us (Including if you have changed your mind).

10.1.   Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

• • Phone or email. Call customer services on 023 8039 02924 or 7311 255594 or email us at shop@woodenfurnitureshop.co.uk. Please provide your name, home address, number and the details of the order and, where available, your phone number and email address;
  • By post. Write to us at, Process Business Solutions Limited , 3 Lockerley Crescent, SO16 4ET, Southampton, Hampshire, England, including details of what you bought, order number, when you ordered or received it and your name and address.

10.2.   Our Right to items inspection. We reserve a right to inspect the items at your location as part of the return or refund request handling process. If, in this case, we request a possibility to inspect an item, you must allow our representative to come and inspect an item at the date and time pre-arranged. This may be necessary for us to complete the processing of your return or refund request.

If you do not allow our representative to inspect the item we may not be able to process your return or refund request.

10.3.   Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must not deliver the product to us yourself but you must allow us to collect the product from you. Please note you will need to ensure someone (over the age of 16) is available at the time of collection to sign the goods over to our collection team. Please call our customer services on 023 8039 02924 or 7311 255594 or email us at shop@woodenfurnitureshop.co.uk to arrange collection. If you are exercising your right to change your mind you must let us know within 14 days of receipt of the goods.

10.4.   Return Collections Procedure:

• • Customers cannot return our products themselves, returned products must be collected by our network delivery partners. Please be aware that the collections are an all-day service and we are not able to advise specific collection times in advance. Collections will be arranged for within 30 days of notification;
  • It is your responsibility to ensure that the goods are ready for collection “suitably packaged” and in the same condition as they arrived to you. If you fail to take reasonable care of the goods before they return to us and this causes damage or deterioration of the products, we will charge you for the reduction in value;
  • The recommended “suitable packaging” for returns collection should resemble the original packaging in which the furniture was delivered. This must include the suitable wrapping, all-around edges protection and fronts protection with the heard board regardless if the front has glass panels or not;
  • Please notice that the driver may refuse to collect the returned item if he considers the packaging unsuitable which could result in the damage during transport. In such case, as the van had arrived for collection as requested, although the item is not collected, the collection fee will still apply and the new collection date will need to be arranged and new collection fee paid in advance.

10.5.   When we will pay the costs of return. We will pay the costs of return:

• • If the products are faulty or misdescribed;
  • If you are ending the contract because we have told you of an error in pricing or description, or because you have a legal right to do so as a result of something we have done wrong;
  • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

10.6.   What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. Our charges are as follows:

• • Standard Items: original delivery charge calculated at order placement;
  • Made to order / customized items– original delivery charge calculated at order placement multiplied by 1.5;
  • Surcharges may also apply depending on your location.

10.7.   How we will refund you. We will refund you the price you paid for the products including delivery costs if applicable, by the method you used for payment. However, we may make deductions from the price, as described below.

10.8.   Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

• • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
  • The refund for delivery costs will be the same as the delivery costs of the original order;
  • Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

10.9.   When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we collect you returned items.

11. Our Rights to End the Contract.

11.1.   We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

• • you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, delivery information;
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from you;
  • you do not, within a reasonable time, allow us access to your premises to inspect the items that requested to be returned or refunded;
  • you do not, within a reasonable time, allow us access to your premises to supply the services.

11.2.   You must compensate us if you break the contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12. If There Is a Problem With the Product.

12.1.   How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 023 8039 02924 or 7311 255594 or email us at shop@woodenfurnitureshop.co.uk  or contact us by post at Process Business Solutions Limited, 3 Lockerley Crescent, SO16 4ET, Southampton, Hampshire, England.

12.2.   Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the below summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please call 03454 04 05 06. If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

1. 1. Up to 30 days: if your goods are faulty, then you can get an immediate refund.
   2. Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
   3. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is services, the Consumer Rights Act 2015 says:

1. 1. You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
   2. If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
   3. If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

12.3.   Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must allow us to collect them from you. Please call customer services on team on 023 8039 02924 or 7311 255594 or email us at shop@woodenfurnitureshop.co.uk to arrange collection.

13. Our Liability.

13.1.   We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2.   We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Nothing in these terms limits or excludes our liability for:

a).   death or personal injury caused by our negligence;

b).   fraud or fraudulent misrepresentation;

c).   breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

d).   defective products under the Consumer Protection Act 1987; or

e).   breach of any of your other legal rights.

14. Privacy Policy.

14.1.   We understand that you care how information about you is used and shared and we appreciate your trust in us to deal with it sensibly.

14.2.   We will only use your personal information as set out in our Privacy Policy.

15. Other Important Terms.

15.1.   We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2.   You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3.   When we use the words “writing” or “written”, this includes emails.

15.4.   This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.5.   Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.6.   If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15.7.   These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

16. Customer Surveys and Reviews.

16.1.   After your order has been completed we may contact you with a short customer survey. We would be very grateful if you could complete it as it will help us to continue to improve our customer service. Some sections of these surveys will be posted on our website using your name and location (ie initial, surname, county). If you would prefer that your comments aren’t used in this manner please let us know.

16.2.   After your order has been delivered, we may contact you to ask you to leave a review of the product(s) you have ordered. Submitted reviews will automatically appear on the relevant product page.

16.3.   After your order has been delivered, we may contact you to ask you to leave a review of our company based on your experience. This review can be written on our google account and then reflected on the main page of our website.

16.4.   We reserve the right to alter or remove both, the product or the company reviews in the following cases:

• • The review is not relevant to the actual product itself, i.e. applies to the service you received from Process Business Solutions Limited;
  • The review contains language that could be considered offensive to other users;
  • The review contains spelling errors or grammatical mistakes that affect the readability of the review and presentation of the page. Please note that in this case, the review will normally be amended, as long as it doesn’t conflict with the first two conditions.

17. Promotional Offers.

Selected customers will receive a promotional offer giving them a discount off their next order; this discount cannot be applied if a customer has cancelled their original order or redeemed if a customer re-orders the same product they have returned. This offer expires 31 days from the date when we communicate this offer to the customer and cannot be used in conjunction with any other offer, sale items or bundles. Our customer service team have the right to refuse this discount if these terms and conditions are not adhered to.

18. Environment.

Our responsibility to the environment includes being compliant with the Consumer Information Obligation; in order to meet this, we provide information detailing recycling advice and guidance for our customers, including how and where to recycle, a guide to recycling symbols and top recycling tips. The overall aim is ensuring our customers are aware of their recycling responsibilities and have the correct information to become more environmentally friendly, in the home and work-place, all of which is focused around the traditional waste hierarchy principles of Reduce, Reuse and Recycle. This information is available here.

19. Our 2-year Structural Guarantee.

19.1.   All our furniture comes with a 2-year structural guarantee. This will cover any faults to structural elements, including:

• • Frames
  • Joints
  • Hinges
  • handles

19.2.   You will be protected from the date of purchase.

19.3.   The 2-year Structural Guarantee is effective from the 1st February, 2024 and guarantees all new furniture items purchased on or after that date excluding upholstery items which fall under The 2-year Upholstery Frame Guarantee.

19.4.   Your guarantee ensures that your furniture will be repaired, wherever possible, should you encounter problems – covered by the guarantee – within the 2-year period.

19.5.   All repairs will be carried out by qualified service technicians, appointed by The Process Business Solutions Limited Company. We reserve the right to use an alternative, but similar materials to carry out your repair, should the original materials no longer be available.

19.6.   In the unfortunate event that your purchase is irreparable, we will replace it with the same item, where possible. Or, if this is no longer available, a suitable alternative of the same quality and style will be offered. As both oak and painted furniture colours can change a little over time in your home, if you purchased more than one piece of furniture in the same range, there may be a slight variance in colour between your original pieces and any replacement supplied. This is normal since all furniture changes colour slightly over time.

19.7.   In the event that your furniture does have to be repaired or replaced, the 2-year guarantee will still expire on the original guarantee expiry date (from the date of original purchase).

19.8.   Should you need to make a claim, all relevant paperwork should be submitted within 28 days of this first being reported to Process Business Solutions Limited.

19.9.   This guarantee does not cover:

a).   Ex-display models purchased in one of our stores,

b).   All outdoor furniture,

c).   Fabric,

d).   Leather,

e).   Any items that have been adapted or altered by the purchaser,

f).   Normal wear and tear – including, but not limited to; staining, abrasion, tears and burns, accidental damage, paint chips or scratches, natural cushion interior settlement,

g).   Damage arising from natural changes to the timber or exposure to adverse environmental conditions – sunlight, adverse moisture or extreme heat (e.g.: situated too close to a radiator),

h).   Situations where the furniture has not been properly maintained in accordance with our care instructions,

i).   Damage resulting from use in a non-domestic environment,

j).   Damage to wood surfaces caused by water or contamination from contact with chemicals, cosmetics or hair products,

k).   Product that has been exported outside of England.,

l).   Product that has been purchased from Process Business Solutions Limited Company office.

Please note that the above is not an exhaustive list and is subject to change as our product offering grows.

19.10.   To make a claim, please contact our Customer Service team by giving them a call on 023 8039 02924 or 7311 255594 or email us at shop@woodenfurnitureshop.co.uk.

19.11.   When making a claim, you will need to provide proof of purchase. Your order number, along with batch code or label, if possible and a photograph of the fault that is subject to the claim in question.

19.12.   Should you wish to pursue a GDPR ‘Right to Erasure’ or ‘Right to be Forgotten’ request, this will invalidate the guarantee as your ‘proof of purchase’ will therein be removed from The Process Business Solutions Limited Company database.

These Terms and Conditions were last updated on 23/10/2024.